Support Workers Who Face Abuse On The Job
Did you know that over 175,000 people in Canada work in call centres, including over 10,000 Steelworker members?
They take calls from customers, day in and day out. They answer questions about billing. They provide technical support over the phone. They help find the best deals for customers and their needs. But despite all of that, they are often subjected to verbal abuse, harassment, racism and violent words from customers?
The reason we’ve made this video is to raise awareness about the impact of customer abuse on call centre workers.
Yes, we’ve all been there – angry and frustrated at a company for increasing our bills or cutting off our services. But how often do we stop to consider how the way we express our frustration could impact the frontline worker taking our call?
You can also help by sharing the link on Facebook and Twitter:
- Share the video on Facebook.
Please share on your Facebook page. - Tweet out the video to show you support. Please share using your Twitter account.
Thank you for your help in stopping abuse.